SERVICE LEVEL AGREEMENT
            This Service Level Agreement ("Agreement") sets forth the details regarding the level of service and technical support that apply when your account is in good financial standing.
1.         Downtime
            A.         For purposes of this Agreement, a Unit of Downtime is one period of at least 2 hours during which access to your website is unavailable because of problems with hardware or system software. Downtime does not include (i) problems caused by factors outside of our reasonable control, (ii) problems resulting from any actions or inactions by you or any third party, (iii) problems resulting from your equipment and/or third party equipment not within our sole control, or (iv) network unavailability during scheduled maintenance of our network and/or web servers.
            B.         In any calendar month, we guarantee that Downtime will not exceed 2 Units of Downtime excluding, however, regularly scheduled maintenance. Any regularly scheduled maintenance will be performed during the hours of 11 PM -1 AM PST, unless otherwise noted. We work to ensure the functioning of all web servers through continuous monitoring by our staff.
            C.         If Downtime exceeds 2 Units of Downtime in any calendar month, we will, upon your written request, credit your account (a "Downtime Credit") in an amount equal to the pro-rata price for one (1) day of service, for each instance of Downtime as that term is defined herein.
            D.         To receive Downtime Credit, you must request such credit by sending an email to This email address is being protected from spam bots, you need Javascript enabled to view it within seven (7) days after the occurrence of Downtime. The aggregate maximum number of Downtime Credits to be issued for any and all instances of Downtime occurring in a single calendar month will not exceed seven (7). Downtime Credits will be applied upon issue of the first invoice following the request for Downtime Credit, unless the Downtime occurs in your final month of service. In such case, a refund for the dollar value of the Downtime Credit will be mailed to you within thirty (30) days of the expiration of your service agreement.
2.         Technical Support
            A.         A member of our technical support help desk staff will be available to assist you with problems and questions regarding the hosting services. We will supply telephone and/or email support to you regarding the hosting services 9 AM -6 PM Monday through Friday.
            B.         You may contact our technical support help desk via email at This email address is being protected from spam bots, you need Javascript enabled to view it , or by telephone at 805-624-6414. We may, from time to time, develop additional methods for you to contact the help desk, and will make information regarding such methods available at our website.

Last Updated Tuesday, 30 November 1999

WEB HOSTING ACCEPTABLE USE POLICY
This Acceptable Use Policy sets forth guidelines relating to the types of content that you may upload to the web servers under your agreement with Allplaces for web hosting services (the "Services"). Allplaces may remove any materials that, in its sole discretion, may be illegal, may subject it to liability, or which may violate this Acceptable Use Policy. Allplaces will cooperate with legal authorities in the investigation of any suspected or alleged crime or civil wrong arising from any use of the Services. Your violation of this Acceptable Use Policy may result in the suspension or termination of either your access to the Services and/or your account or other actions as detailed in the Web Hosting Agreement.
1. Acceptable Use
The following constitute violations of this Acceptable Use Policy:
A. Using the Services to transmit or post any material that contains or contains links to nudity, pornography, adult content, sex, or extreme violence.
B. Using the Services to transmit or post any material that, intentionally or unintentionally, violates any applicable local, state, national or international law, or any rules or regulations promulgated thereunder.
C. Using the Services to harm, or attempt to harm, minors in any way.
D. Using the Services to transmit or post any material that harasses, threatens or encourages bodily harm or destruction of property.
E. Using the Services to make fraudulent misrepresentations or offers including but not limited to offers relating to "pyramid schemes" and "Ponzi schemes."
F. Using the Services to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Allplaces or another entity's computer software or hardware, electronic communications system or telecommunications system, whether or not the intrusion results in the corruption or loss of data.
G. Using the Services to transmit or post any material that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying and/or distribution of copyrighted material, the digitization and distribution of photographs from magazines, books, music, video or other copyrighted sources, and the unauthorized transmittal of copyrighted software.
H. Using the Services to collect, or attempt to collect, personal information about third parties without their knowledge or consent.
I. Reselling the Services without the prior written authorization of Allplaces.
J. Using the Services for any activity that adversely affects the ability of other people or systems to use the Services or the Internet. This includes but is not limited to "denial of service" (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, network services or network equipment is prohibited.
2. Reporting of Violations of This Acceptable Use Policy
Allplaces requests that anyone who believes that there has been a violation of this Acceptable Use Policy to immediately send an email detailing such violation to This email address is being protected from spam bots, you need Javascript enabled to view it
3. Revisions to This Acceptable Use Policy
Allplaces may revise, amend or modify this Acceptable Use Policy at any time and in any manner.


Last Updated Wednesday, 27 June 2007